Terms of service

Shopping with Lumen

These terms apply to orders placed at trylumen.shop. You can reach us at yexinkang1234@gmail.com. Our business contact details are listed in our Contact Information policy.

Products and orders

Check the product description, selected kit and delivery details before placing your order. Your order confirmation records the items and prices you selected. If an item becomes unavailable or an order cannot be fulfilled, we will contact you and refund any payment for the affected item.

Prices and payment

The currency and total payable are shown at checkout. Review any shipping charges and taxes before paying. Available payment methods are displayed at checkout.

Delivery

Delivery options, charges and any estimates shown at checkout apply to your order. Contact us if your parcel is delayed, missing or arrives damaged so we can help resolve it.

Cancellations, returns and refunds

Our Refund Policy explains how to request a return or refund. To ask to cancel an order, email us with your order number as soon as possible. If it has already shipped, we will explain the available return steps. Nothing in these terms limits your legal rights concerning cancellation or goods that are faulty, not as described or otherwise do not meet applicable consumer protections.

Your information

Provide an accurate email address and delivery address so we can process your order. Our Privacy Policy explains how we handle personal information.

Contact and complaints

Email yexinkang1234@gmail.com with your order number and a description of the issue. Please contact us before sending a return so we can provide the correct return instructions.

Changes to these terms

We may update these terms for future purchases. The terms in effect when you place your order apply to that order.